User Privacy Policy
This Privacy Policy explains how we at BetCoCo collect, use and protect personal information when you use our online casino and sportsbook services in Canada. We value your privacy and set out below the types of data we collect, how we use it, who we share it with and your choices about your information.
Types of data we collect
Personal data
When you register an account we collect personal information such as your name, date of birth, address, email address and government ID for verification. We also keep account details like your chosen currency, login credentials and contact preferences. This information is used to operate your account and to meet regulatory verification requirements.
Technical data
We collect technical information about your device and connection, including IP address, browser type, operating system, device identifiers and log data. This helps us maintain site security, optimise performance on mobile and desktop, and detect fraud or suspicious activity.
Transactional and activity data
We record transactional data such as deposits, withdrawals, bets, game play and bonus activity. We also keep records of customer service interactions and account activity logs. Transactional data is necessary for payments, dispute resolution and to provide customer support.
How we use your information
We use your data to create and manage your account, process payments, verify identity, detect fraud, comply with legal obligations and provide customer support. We also use aggregated or anonymised information to evaluate site performance and improve our services. With your consent, we may send marketing communications about promotions and new features, and you may opt out at any time.
Data protection practices
We protect personal information using secure technical and organisational measures, including encryption for data in transit, access controls and regular security reviews. Access to personal data is limited to authorised staff and third parties who need it to provide services. We store information only for as long as necessary to fulfil the purposes described and to meet legal or regulatory requirements.
Cookies and tracking technologies
We use cookies and similar tracking technologies to support site functionality, remember your preferences, and deliver personalised content. Third-party providers may use their own cookies for analytics, marketing and advertising. You can manage cookie preferences via your browser settings or the site cookie banner, although disabling certain cookies may affect site functionality.
User rights
If you are a Canadian resident you have rights in relation to your personal information, including the right to access, correct or request deletion of your data, and to object to certain processing. We will respond to verified requests in accordance with applicable law and reasonable verification procedures.
Access, correction and deletion
To access, correct or delete your personal information, log into your account and use the account settings where available, or contact our privacy team. We may ask for information to verify your identity before fulfilling requests to protect your account and prevent unauthorised disclosure.
Information sharing and third parties
We share personal data with trusted service providers who perform payment processing, identity verification, fraud prevention, analytics and customer support. These parties process information on our behalf and are contractually required to protect it. We may also disclose information to comply with legal obligations or to protect the safety and security of our users and systems.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on the site with an updated effective date. If you have questions about this policy or wish to exercise your privacy rights, contact [email protected] and we will assist you.
For clarity, Bet CoCo operates the service and is responsible for handling personal information as described above.