BetCoCo Casino Responsible Gambling

At BetCoCo we take responsible gambling seriously. We want play to be safe, fun and under the player’s control, so we provide clear tools and guidance to help Canadians manage their activity. This page explains our approach to player protection and the practical steps you can take if you need to limit or pause your account.

Player protection principles

We believe in transparent, practical safeguards that help you stay in control. We aim to prevent underage play, help customers make informed choices and reduce harm by offering limits, breaks and access to professional support when needed. Our approach is focused on prevention, early intervention and clear account controls.

Activity-control tools

Players can use self-service features in their account to manage play. Options include deposit limits, loss caps, reality checks and temporary time-outs. If you prefer, our support team can assist with setting or adjusting these controls on request.

Deposit limits

You can set daily, weekly and monthly deposit limits from the account settings. Limits are applied immediately and are intended to help you stick to a budget. If you need to reduce limits further, contact support for assistance.

Loss limits

Loss limits let you cap net losses over a chosen period. These are visible in your transaction history and help prevent chasing losses. We recommend combining loss limits with deposit limits for added control.

Time limits and account breaks

Use short breaks or temporary time-outs when you need a pause. Time-out options are available in the account area and can be activated quickly. For longer interruptions you can request self-exclusion; our team will outline the available durations and next steps.

Self-exclusion

If you need a full break from gambling, request self-exclusion through your account or by contacting support via live chat or [email protected]. Self-exclusion removes access to your account and related promotions for the chosen period and can be extended if required. We will also provide information on how to seek additional help outside the site.

Signs of problematic behaviour

• Increasing time or money spent on play without control
• Borrowing or using essential funds to gamble
• Neglecting work, family or personal responsibilities
• Repeated failed attempts to cut down play
• Feeling anxious or restless when not gambling

Tips for maintaining control

• Set realistic deposit and loss limits before you play
• Use reality checks and session timers to monitor time spent
• Avoid gambling when stressed, tired or under the influence
• Separate entertainment budgets from essential expenses
• Ask support to set limits or lock your account if you feel it helps

Professional help and support organisations

If you or someone you know needs extra support, consider contacting recognised services such as Gamblers Anonymous or the Centre for Addiction and Mental Health (CAMH), and check your provincial helpline (for example, ConnexOntario in Ontario). These organisations provide confidential advice, counselling and local referrals. If you need help setting account controls with Bet CoCo, our support team can guide you to the right options.