Get in touch with our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time for help with deposits, withdrawals, verification or site features. Use live chat for a quick response, or email for detailed requests. We provide convenient communication channels and dedicated support for Canadian players, so you’ll get clear, practical answers about your account, secure payments and active promotions.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies within 24 hours, verification queries handled) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00 ET) |
| Affiliate enquiries | [email protected] (partner team Mon-Fri, response within 48 hours) |
| Phone | +1 416 538 2941 (voice support Mon-Fri, 09:00-18:00 ET, call-back available) |
| Working hours | 24/7 (chat); Mon-Fri 09:00-18:00 ET (phone & email) |
Email assistance
For detailed requests, account issues or any situation that needs documents or explanations, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and include your full name, account ID and current contact details to avoid delays. Attaching relevant documents speeds up verification and helps us resolve your case faster.
Submit your enquiry
Response Time
Support response times: most inquiries are answered within one business day. Simple requests via live chat are often replied to within minutes, email cases usually within 24 hours, while more complex issues such as account verification or payment disputes can take several days to investigate depending on their nature. We’ll keep you updated throughout the process.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please share what you like, what’s missing or any issues you encounter. All submissions are reviewed carefully by our team and used to improve the service, fix problems and refine the user experience for Canadian players. Your input matters and helps shape future updates.